Refund Policy

1. Overview

NexzoPay operates as a rewards platform where users earn coins by completing offers, surveys, and tasks provided by third-party offer partners. This Refund Policy explains how refunds, reversals, and adjustments are handled.

2. Reversed or Charged-Back Rewards

If a third-party offer partner reverses a completed offer (due to fraud detection, duplicate submissions, incomplete requirements, or chargebacks), the corresponding coins credited to your account will be deducted as a reversal. This process is automated and may result in a temporary negative balance.

• You will see a "Chargeback" entry in your transaction history.
• Negative balances must be settled before future cashouts.
• Repeated chargebacks may result in account suspension.

3. Failed or Rejected Withdrawals

If a withdrawal request is rejected (e.g., invalid wallet address, failed verification, suspicious activity), the deducted coins will be returned to your account balance within 24-48 hours. You may resubmit the request with corrected details.

4. Non-Refundable Items

The following are non-refundable:

• Coins earned from offers later marked as fraudulent
• Coins from terminated or suspended accounts
• Cryptocurrency already sent to a wallet address you provided
• Gift cards that have been delivered and redeemed

5. Requesting a Refund

If you believe a refund is warranted due to a platform error, please contact our support team within 14 days with:

• Your account username or ID
• Transaction ID or offer reference
• Description of the issue
• Any supporting screenshots

Submit a ticket at Support Center.

6. Processing Time

Approved refunds are processed within 7 business days. Cryptocurrency-based refunds may take longer due to network confirmation times.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes take effect immediately upon posting.

8. Contact

Questions? Reach us via Contact Page or Support Center.